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DANA deposit and withdrawal

DANA is one of Indonesia's fastest-growing digital wallets, and we at akar prioritise it as a primary payment rail. To deposit via DANA, log into your akar account, navigate to the Deposit page, and select DANA from the payment method list. Enter your desired amount (minimum our welcome offer, maximum varies by tier) and confirm. You will be redirected to the DANA app or web interface to authorise the transfer. Once you approve the payment in DANA, the credit appears in your akar balance within subject to verification. For withdrawal, go to the Withdrawal page, select DANA, enter the amount, and confirm. We at akar processes the request within subject to verification; the funds land back in your DANA wallet. DANA does not charge fees on either direction, making it ideal for frequent small transactions. If a deposit fails, check that your DANA account has sufficient balance and that your phone number matches your akar registration. Withdrawals are subject to KYC verification and a minimum of our welcome offer.

OVO and GoPay usage

OVO and GoPay operate similarly to DANA but serve different user bases. We at akar accepts both for deposits and withdrawals. To use OVO, select it from the payment method list, enter your amount, and authorise the transfer in the OVO app. Processing takes subject to verification. GoPay follows the same flow and typically completes within subject to verification. Both wallets require that your phone number on akar matches your wallet registration. If you have not linked your phone to OVO or GoPay yet, do so in their respective apps before attempting a transaction on akar. Withdrawals to OVO and GoPay are subject to the same KYC and minimum-amount rules as DANA. We at akar does not charge fees; any charges come from OVO or GoPay themselves (rare for standard transfers). If a transaction stalls, open a support ticket with your transaction ID and we will investigate within 2 business days.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a popular deposit method for users who prefer traditional banking. When you select a bank VA on akar's Deposit page, we generate a unique account number for you. Transfer the desired amount from your personal bank account to this VA number using your bank's app or ATM. The deposit typically credits within subject to verification. For withdrawal, we at akar transfers funds back to the same bank account you used for deposit (for security). Withdrawals take subject to verification for BCA and Mandiri, and subject to verification for BRI and BNI. Bank VAs have no fees on akar's side, though your bank may charge a small transfer fee (usually under our welcome offer). Minimum deposit is our welcome offer; maximum depends on your bank's daily transfer limit. If a deposit does not credit after 1 hour, verify the VA number and contact your bank to confirm the transfer was sent. We at akar can investigate if the bank confirms the money was received.

Fees, limits and verification

We at akar does not charge deposit or withdrawal fees on any supported payment method. Your bank or e-wallet provider may apply small charges (typically under our welcome offer), but akar itself takes no cut. Minimum deposit is our welcome offer across all methods; maximum varies by account tier and verification level. New accounts start with a our welcome offer daily limit; this increases after 30 days of verified activity. KYC verification is mandatory before your first withdrawal and requires a government ID and proof of address. Processing takes subject to verification. If your documents are rejected, the system explains why and allows resubmission. Withdrawal requests are subject to a review window (typically subject to verification) to check for fraud or compliance issues. We at akar may request additional verification for large withdrawals (over our welcome offer) or unusual patterns. Standard processing windows are subject to verification for e-wallets and subject to verification for bank transfers, subject to your bank's processing speed.

Resolving a stalled transaction

If a deposit does not credit within the expected window, first check your payment app to confirm the money left your account. If the debit is confirmed but akar balance is unchanged, open a support ticket immediately with your transaction ID, payment method, amount, and timestamp. We at akar will investigate with your bank or e-wallet provider. If the money was sent but lost in transit, we will credit your account or process a refund within 2–3 business days. If the money was never sent (e.g. you cancelled mid-transaction), no credit is due. For stalled withdrawals, check your email for any verification requests from akar. If you see a "withdrawal under review" status, it means our fraud team is checking the request — this is normal and typically resolves within 1–2 hours. If a withdrawal is delayed beyond 2 hours, contact support with your withdrawal ID. We at akar will escalate to the payments team. Do not attempt the same transaction twice; duplicate attempts can cause confusion and delays. Always wait for a response from support before retrying.