akar FAQ
Account setup, payment methods, game rules, and account security are the topics most users ask about when they first access akar. This page answers the most common questions so you can get started quickly and understand how our platform works. We cover account registration, KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, as well as password recovery and data protection.
This FAQ resolves straightforward questions about how akar operates. For detailed information about our data handling, privacy practices, or jurisdiction restrictions, refer to our Privacy Policy and Legal NoticeFor questions not covered here or urgent account issues, contact our support team through the in-app chat or email during business hours.
Read the Terms and Conditions before opening an account. That document outlines your rights and responsibilities as an akar account holder, including rules for live-dealer games, sportsbook betting, slot games, and esports predictions. It also explains how we handle account closures, disputes, and withdrawal reviews.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and transaction troubleshooting
- Game rules and featureslive-dealer tables, sportsbook coverage, slot games, esports markets, and loyalty tiers
- Security and account carepassword reset, data deletion, account protection, and support contact
We require two documents for KYC verification: a photo ID and proof of residence. Accepted photo IDs include a national identity card (KTP), passport, or driving license. Proof of residence must be a recent utility bill, bank statement, or government-issued letter showing your name and address. Documents must be dated within the last three months. Upload clear, legible photos of both sides of your ID and a full view of your proof-of-residence document. Verification typically completes within one business day. If your documents are rejected, we will explain why and allow you to resubmit. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same KYC process.
We require two documents for KYC verification: a photo ID and proof of residence. Accepted photo IDs include a national identity card (KTP), passport, or driving license. Proof of residence must be a recent utility bill, bank statement, or government-issued letter showing your name and address. Documents must be dated within the last three months. Upload clear, legible photos of both sides of your ID and a full view of your proof-of-residence document. Verification typically completes within one business day. If your documents are rejected, we will explain why and allow you to resubmit. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same KYC process.
Read our Terms and Conditions before opening an account. That document covers account eligibility, game rules for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook betting rules (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), slot-game mechanics, and esports prediction markets. It also explains how we handle account closures, disputes, and withdrawal reviews. Our Legal Notice outlines jurisdiction restrictions and confirms that akar is available only where local law permits. Users are responsible for verifying that access complies with their own jurisdiction's laws.
Payments and transactions
If a deposit does not credit to your akar wallet within one hour, check your payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) to confirm the transaction was sent. If the payment processor shows the transaction as successful but your akar balance has not updated, contact our support team with your transaction ID. We will investigate and credit your account if the payment was received but not processed. If the payment processor shows the transaction as failed or pending, contact your payment provider directly. Do not attempt the same transaction multiple times; this may result in duplicate charges. During major holidays such as Idul Fitri or Idul Adha, processing may take longer due to banking closures.
akar does not charge fees on deposits or withdrawals. However, your payment processor or bank may charge a fee depending on your payment method and account type. mobile banking, local payment, online payment, and e-wallet typically do not charge fees for transfers to akar. Bank transfers via mobile banking, local payment, online payment, or e-wallet may incur a small transfer fee depending on your bank's policy. Check with your payment provider before depositing to understand any applicable fees. Withdrawal fees, if any, are charged by your bank or payment processor, not by akar. We process withdrawals at no charge and credit the full amount you requested to your payment method.
Game rules and features
Our loyalty programme rewards active account holders with tier-based benefits. As you play live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), sportsbook predictions (Liga 1, Piala Indonesia, Piala AFF), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile), you earn points. Points accumulate toward higher tiers, each unlocking additional perks such as bonus offers, faster withdrawals, or exclusive game access. Your tier status is visible in your account dashboard. Tier benefits reset monthly, and your tier may change based on your activity level. Loyalty points do not expire as long as your account remains active. Contact support for details about your current tier and available benefits.
Security and account care
To request deletion of your personal data, contact our support team in English via in-app chat or email. Provide your account username and the specific data you wish to delete. We will respond within ten business days. Note that we cannot delete transaction records or KYC documents required for regulatory compliance and anti-money-laundering regulations. We may retain anonymized data for analytics purposes. After account closure, we delete non-essential personal information but retain transaction logs for up to seven years as required by law. For detailed information about our data retention practices, refer to our Privacy Policy
Our support team is available in English during business hours. You can reach us through the in-app chat feature (fastest response) or by email. Include your account username, a clear description of your issue, and any relevant transaction IDs or screenshots. We aim to respond to emails within four business hours on weekdays. During major holidays such as Imlek or Nyepi, response times may be longer. For urgent account security issues (suspected unauthorized access, compromised password), use the in-app chat to reach support immediately. Do not share your password, PIN, or payment details in any communication with support.