akarPrivacy Policy

This page describes what we collect when you use akar and how we keep that data protected. We understand that your privacy matters, and we are transparent about what personal information akar requires, how we store it, and who has access to it. Our data-handling practices follow industry standards and comply with applicable regulations in the jurisdictions where we operate.

When you open an akar account, fund it via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play live-dealer games and sportsbook predictions, you share certain information with us. We use that data to verify your identity, process your transactions, detect fraud, and improve our service. We do not sell your personal information to third parties outside our payment processors and compliance partners.

Our privacy commitments apply equally to all players on akar, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported location. Read on to understand your rights and our responsibilities regarding your data on akar.

What Data We Collect on akar

We collect different categories of data depending on how you use akar. When you sign up, we collect your email address, phone number, full name, date of birth, and postal address. We also request a photo ID (driving license, passport, or national identity card) and proof of residence (utility bill or bank statement) to verify your identity and comply with Know Your Customer (KYC) regulations.

When you deposit funds, we collect payment information such as your bank account number, e-wallet account details (for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), and transaction records. We do not store your payment card details directly; our payment processors handle that encryption and storage. When you play games on akar, we log your wagers, game outcomes, account balance changes, and session duration. We also collect device information such as your IP address, browser type, and operating system to detect fraud and maintain platform security.

How We Use Your Data on akar

We use the data we collect for the following purposes:

• Account Verification: We verify your identity through KYC to comply with regulations and prevent fraud. This verification is mandatory for all akar account holders.
• Transaction Processing: We process deposits and withdrawals using your payment details. Your bank or e-wallet provider processes the actual fund transfer; we retain records for reconciliation and dispute resolution.
• Fraud Detection: We monitor your account activity, comparing each session and transaction against patterns we flag as high-risk. If we detect suspicious activity, we may temporarily freeze your account or request additional verification.
• Service Improvement: We analyse aggregated, anonymized gameplay data to understand which games are popular, where players encounter technical issues, and how to optimize the akar mobile app.
• Legal Compliance: We retain transaction logs, account information, and KYC documents to comply with tax, anti-money-laundering, and gaming regulations applicable in your jurisdiction.

Third-Party Processors and Data Sharing on akar

We do not sell your personal information. We share your data with third parties only when necessary for service delivery and compliance. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive payment details to process your deposits and withdrawals. These processors are bound by their own privacy policies, which you should review.

We may share anonymized or aggregated data with analytics partners to understand platform usage trends. We also disclose data to law-enforcement agencies, tax authorities, and gaming regulators if legally required by court order or warrant. Our servers may be located outside Indonesia; data transmitted to and stored on those servers remains protected by encryption and access controls.

Payment Processors

We share payment data with your chosen payment method provider. They comply with their own data-protection regulations.

Analytics Partners

We share anonymized platform usage data with partners to improve service quality. Your name and account details are not included.

Regulators and Law Enforcement

We disclose personal data only if legally compelled by court order, warrant, or regulatory authority.

Data Security and Storage on akar

We encrypt your data in transit using SSL/TLS protocols and at rest using AES-256 encryption. Your password is hashed using industry-standard algorithms; we do not store your plain-text password. Access to your account data is restricted to akar staff who need it for legitimate business purposes, such as customer support or fraud investigation.

We retain your account data as long as your account is active plus a retention period for legal and regulatory compliance. After account closure, we delete non-essential personal information but may retain transaction logs and KYC documents for up to seven years to comply with gaming and tax regulations. You may request deletion of specific data by contacting our support team, though we cannot delete transaction records or KYC documents required for regulatory compliance.

Cookies and Tracking on akar

Our website and mobile app use cookies to remember your login status, language preference, and betting history. These cookies help us personalize your akar experience and detect suspicious login attempts from unauthorized devices. Most browsers allow you to disable cookies, but doing so may limit functionality on akar.

We do not use third-party tracking pixels or beacons to follow your activity outside akar. Our analytics are limited to in-app behavior, such as which games you play and when you access your account. We do not combine akar data with external social-media profiles or advertising networks.

Your Rights on akar

You have the right to access, correct, or request deletion of your personal data. To do so, contact our support team in English during business hours through the in-app chat or email. We will respond within 10 business days. You also have the right to withdraw consent for us to process your data, though this may prevent you from using akar.

If you believe we have mishandled your data, you may lodge a complaint with the data-protection authority in your jurisdiction. For account holders in Indonesia, that authority is the relevant provincial or national data-protection office. We will cooperate with any official investigation.

Holiday Schedules and Jurisdiction-Specific Data Handling

During major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, our support team may experience longer response times for data-access requests. We will still comply with your data-access rights within 10 business days, though business days may be calculated to exclude holiday closures.

Our data-handling practices comply with regulations in the jurisdictions where akar operates. If regulations in your jurisdiction change or if we expand to new regions, we will update this privacy policy and notify account holders via email. Your continued use of akar after such changes constitutes acceptance of the updated policy.